Customer Support for Betting App in Lisbon for European Portuguese Speakers

Starting date: 29/05/2025

About the Client : The leading player in the global sports betting and gaming industry with an established presence and millions of customers across markets in Europe and Latin America, while recently entered Africa and North America.

Role: Customer Support Advisor

Language

Portuguese (Native European) + English (B2) - The candidates must have a high level of European Portuguese (with no accents) and fluent in English (B2) - both languages written and oral


Key Responsibilities

Providing customer assistance via incoming calls, live chat, email, and social media channels.
Offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.
Serve as a knowledgeable consultant for customers in the sports industry.
Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
Offer feedback and recommendations to optimize internal processes.

Candidate Profile

Have an interest in sports and you are a team player with a positive attitude
Have good typing and computer skills (MS Office applications)
Are tech-savvy, with the ability to quickly learn new software and tools
Have the ability to explain complex concepts clearly and concisely
Previous experience in a customer service centre is an advantage, but not mandatory
Availability to work on rotational shifts

Salary Conditions

Base salary (gross): 870€ x 14
Complexity bonus (gross): 80€ x 11
Meal allowance: 7,23€ per workday (paid in meal card)
Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Schedule

Monday to Sunday – 24/7 - Rotative shifts including night shifts
Days off: 2 days (rotative)
Workload: 40h/week (full time) - 100% on site
Workplace: Office in Lisbon

Type of contract: 6 months with the possibility of renewal

Please apply by sending your cv to ---@---