Sales Program Specialist with German- Hybrid Lisbon!

Inviting applications for the role of the  Sales Program Specialist with German- Hybrid Lisbon!



Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.

 

Responsibilities:

·       Become and remain knowledgeable and passionate about leading social media products and community standards.

·       Have strong interpersonal skills, verbal and written communication skills.

·       Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;

·       Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;

·       Act as a point of contact to provide consultative support on agencies and advertisers accounts;

·       Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;

·       Educate advertisers on product usage, troubleshoot and resolve complex cases;

·       Complete the required tasks within the agreed turnaround times and standards of quality;

·       Have good language requirements

·       Complete and pass all required training provided by the client;

 

Minimum Qualifications:

·       Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;

·       Comfortable over the phone and navigating CRM systems;

·       Ability to provide exceptional customer support;

·       Have strong understanding of social media;



Preferred Qualifications:

·       Preferably have experience working with social media monitoring;

·       Preferably have strong IT knowledge;

·       Preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

·       Preferably have experience working with small and medium-sized businesses;

·       Preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;

·       Preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc

 





What can we offer?

·       Attractive salary;

·       Stable job offers - employment contract

·       Work in a multicultural and diverse environment with employees from over 30 countries

·       Genpact supports language courses, professional trainings and great career development opportunities

·       Free access to our award-winning learning platform

·       Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs
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