Call Center Operator (M/F) - Porto

Oferta:
Olá! Estamos a contactar-te, talvez, pela primeira vez, no entanto, nascemos há 30 anos, sob um modelo de liderança por valores. Foi assim que nos tornámos numa das principais empresas de recursos humanos, ou melhor, uma empresa de gestão de pessoas e, durante 3 anos consecutivos, uma das empresas europeias que mais cresce no ranking do The Financial Times. Conseguimos porque somos People first, a nossa forma de trabalhar, que implica compreender que o que fazemos não é encontrar currículos que se enquadrem numa função. Isso é fácil. O que realmente importa é encontrar pessoas que encaixem numa empresa. O nosso objetivo social é garantir a igualdade de oportunidades e de acesso ao mercado de trabalho, com o objetivo de alcançar a inserção social e laboral de pessoas com deficiência (grau igual ou superior a 60%). Em cumprimento do sistema de quotas imposto pela Lei n.º 4/2019, de 10 de janeiro e nas suas medidas de ação positiva.

Do you link speak several language?
Are you fluent in French?
Do you have good knowledge of English?
Then you could be perfect for our bilingual roles!

We're selecting Call Center Operator (M/F) for a company in the services sector located in Porto. The selected person will carry out the following functions:

Funções:
- Interfaces with customers via inbound calls, outbound calls or through the Internet depending upon client requirements;
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs');
- Clarify customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer;
- Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer;
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures;
- Maintain basic knowledge of client products and/or services;
- Prepare complete and accurate work including appropriately notating accounts as required;
- Participate in activities designed to improve customer satisfaction and business performance;
- Offer additional products and/or services;
- Track, document and retrieve information in call tracking database;
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Requisitos:
- Six months of relevant experience (prefered);
- Courteous with strong customer service orientation;
- Strong computer navigation skills and PC knowledge;
- Ability to effectively communicate, both written and verbally;
- Dependable with strong attention to detail;
- Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly;
- Tolerance for repetitive work in a fast-paced, high production work environment;
- Ability to work as a team member, as well as independently;
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner;
- Good interpersonal relationship.

Horário:
Full-time schedule of 40 hours a week, on a rotating schedule, from Monday to Saturday, from 7:00 am to 6:00 pm, with the breaks provided by law.

Qualificações:
- Minimum education at the 12th grade level.


Línguas:
- French spoken and written correctly;
- English spoken and written correctly.


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