Deutschsprachiger Kundenservice - Homeoffice, startdatum 15.02




Detalhe da Oferta:


Project details:
-Possible start on 15/02/2023
-Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro 
-Working schedule time frames: Monday-Sunday: 07:00-19:00 (8h/day, 40h/week, 5 days/week)
-We provide training at the beggining of work, you don't need to have a previous experience 
-Recruitment process 100% online

Client:
Our client is the world leader in lighting. They provide a line of color changing LED lamps and white bulbs which can be controlled wirelessly
And their connected lighting offerings bring light and the data they collect to devices, places and people – redefining what light can do and how people use it. Their innovations contribute to a safer, smarter, more sustainable world.

Your responsabilities:
-Support of all customers’ requests in Dutch by multiple communication channels (phone or email)
-Maintain solid customer relationships by handling their inquiries and concerns (i.e. troubleshooting, fraud order and returns)
-Be knowledgeable about given offer and providing the product information – LED lamps, possibilities of pairing devices, wirelessly managing by app
-What are the differences between these devices before ordering
-Answers delivery questions like: “I was expecting my product yesterday, but I have no news yet on the status of my issue”

Our expectations: 
-You speak German native or C2 
-Intermediate English level (at least B1-B2)
-Excellent communication skills, both written & verbal
-You are self-motivated, and you like to work in the team
-An ability to work in shifts

Main duties:
P-ossible start on 15/02/2023
-Working schedule: Monday – Sunday 07:00 – 19:00  (40h/week) with 2 rotating days off
-Full time job: 8hours/day, 5 days/ week, rotating shifts
-Competetive Salary and remuneration system: 
€1100 gross x 14 months or €1283 gross x 12 months – basic salary,
up to €100 gross monthly performance bonus
€7.23 NET/day meal allowance 
-Fixed term, renewable full time 6-months employment contract (according to the Portuguese law)
-Private Health insurance with a dental plan(after 6 months)
-If you are from Lisbon you will work from our modern office in Parque das Nações
-You can work remotely from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro 
-Training is provided at the beginning of the work, previous experience is not required
-Recruitment process is 100% online

Relocation package:
-Flight Ticket Reimbursement after 6 months
-Possibility of accommodation in a company-owned apartment

Apply today and Change your career with GentleWay!

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**The candidate needs to possess either the EU passport or full rights to work in Portugal

You can check our website and apply directly here: http://gentlewayrecruitment.com/jobs/portugal/german-speaking-customer-support-for-the-lighting-brand.html
or send your CV by e-mail:

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