Technical Support Engineer [Remote]




Detalhe da Oferta:

Velocix are looking for an innovative and driven Technical Support Engineer to join our growing team in Portugal.

Armed with your previous experience, you will provide your valuable knowledge, skills and insight to help support our workforce as we create our next generation of content delivery and video personalisation software.

We will encourage you to be curious and agile, providing solutions that help us on our mission to provide exceptional products meeting our customer’s core needs.

Responsibilities

- Troubleshoot, diagnose, and solve IP Video issues reported by customers.
- Maintain our high levels of customer satisfaction through providing efficient and supportive services, focused on the customer’s needs.
- Contribute to the upkeep of our technical support processes, policies & tools documentation.
- Manage key customer relationships on a day-to-day basis; where regular communication, information gathering, operational reviews and reporting are essential.
- 24x7 cover in an on-call mode, following an on-call team map.

Skills

- Degree or equivalent experience in a computing or science related field.
- Excellent communication skills – with a proven ability to authoritatively explain technical situations to customers in an accessible way.
- You will have a practical mindset and a keen eye for detail – with a passion for problem solving and identifying the root cause of issues.
- Proficient in network connectivity troubleshooting, Operations and Hardware.
- Knowledge/understanding of Linux systems administration and enterprise-class IP infrastructure (routers, switches, load-balancers, firewalls) and concepts (routing, NAT, VPN), would be beneficial.

Our work

We provide foundational technology and services which connect people from all around the globe – delivering reliability whilst tailoring an unforgettable, personal experience for each user. This is mirrored in the approach we take creating those foundations – our approach is innovative, reliable and above all fun.

We encourage our teams to be curious and aspirational, and our mission is to provide the best service we can with a key focus on our customer’s core needs. Do you collaborate well with others, knowing that better solutions come from working together? Do you search for elegant, practical solutions to complex problems? Are you ready to join us as we build a new team of specialists to work on our leading products?

Benefits and Perks

- Progression opportunities in a growth-focused, global organisation.
- Competitive salary.
- Industry leading health insurance.
- Personal development investment.


Job Type: Full-time
Salary: 28,000.00€ - 40,000.00€ per month
Language: English (Required)

Apply here https://www.velocix.com/velocix-careers or send your CV to ---@---

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