Customer Support Agent - fluent French

Detalhe da Oferta:

Tech4S Group is a fast growing and innovative service provider with the Headquarters in Cyprus and a representative 'office' in Malta. Our goal is to provide tech oriented and high-quality services enabling our clients’ growth and success.

Our team consist of IT, Marketing, eCommerce & other high calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to hire French speakers to assist clients in a daily basis via chat and email.

Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! As a key employee of the Customer Service Team, you will be the first point of contact with our clients through live chat & email. All aspects of this role are customer centric and focused on delivering the best possible experience.

Greet and communicate with customers in a warm and empathetic fashion
Deliver a high level of customer service to customers via live chat & emails
Inform customers of ongoing promotions
Identify and support customers in difficulties they might encounter when visiting our sites
Provide explanations to customers about products/site/policies
Keep up to date with new information/policies
Build a trusting relationship with clients providing accurate information in a timely manner
Understand, guide and support clients
Collaborate with other departments where necessary
Update customer account/details with necessary information when needed

Bilingual - fluent in French and fluent in English is a must
Willingness to work on shifts (8h00 - 16h30, 11h30 - 20h00, 13h45 - 22h15)
You have a positive and a can-do attitude with a flexible approach
You enjoy learning and sharing your knowledge with others
You have a genuine interest in the online sector and eager to learn more
You take pride in giving support to people with empathy and show engagement in delivering an excellent service
An excellent listener
A team player that can work independently

Breakfast items daily
Free Lunch 3 times/week
Medical Insurance
Personal Development allowance
Free Transportation
Friday Drinks
Quarterly Group events
Referral Bonus Scheme
Relocation allowance to Malta
Quarterly bonus based on Performance
Annual Loyalty Award

Kindly use this link to apply:

All applications are maintained in strict confidence.
Due to high volume of CV received only successful candidates will be contacted.

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