Customer Support Agents Italian- Lisbon




Detalhe da Oferta:

Manpower Group Portugal, Worldwide Leader in Human Resources, is currently hiring Customer Support Agents (F/M) fluent in Italian for a prestigious client located in Lisbon.

Tasks:
• Ensure high solution rate and customer satisfaction at each contact through excellent know how;
• Responsibility for dealing with customer contacts by telephone;
• Serving the customer to ensure their long-term loyalty;
• Receiving incoming customer calls;
• Customer advice on all services and offers;
• Creation of added value for the customer incl. sales;
• Effective communication with customers considering qualitative and quantitative aspects.

What we're looking for:
• Excellent communication skills and high empathy
• Solution oriented
• Passionate by customers, willingness to help
• Used to work with NPS
• Basic knowledge and experience in a call center
• Languages: Italian and + min. 1 additional language: German, French and/or English
• Passionate /motivated/positive
• Strong Commitment for a long term project
• Strong customer focus
• Flexibility and resistance to stress
• Strong communication skills
• Independent and precise working method
• Duty and punctuality
• Good PC skills


What we offer:
• Contrat directly with our client
• Adequate salary + Meal allowance
• Transport Subsidy
• Health insurance after 3 months
• Performance bonus (up to 450€/month)
• Comission bonus based on sales
• Bonus after 1 year contract (900€)
• Various fringe benefits (Coffee for free , Partnership with Fitness Hut ...)

Schedule:
40h/week Monday through Sunday with 2 days off
3 shifts within the following opening hours: 07:00-21:00

Location: Amoreiras, Lisbon

If you are interested, please send your updated CV to ---@---

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