Detalhe da Oferta:
Support Technician (M/F)
Adecco Specialized Recruitment, recruits for a reference customer in his area of expertise a Support Technician (M/F) between Porto and Aveiro.
Responsibilities:
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First contact for our international employees in German and English in the field of IT;
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Ticket creation, analysis and documentation with the ticket system;
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Independent problem solving using the knowledge databases;
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Installation, configuration and support of business applications;
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Basic administration of company accounts and internal systems;
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Ensuring the high quality of the services provided.
Requirements
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Fluent in German (mandatory);
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Fluent in English;
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Knowledge of MS Windows OS and O365 features and configuration;
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Good understanding of IT infrastructure;
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Experiences in using a service desk tool;
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Principles and practices knowledge of customer service;
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Experience in functional SAP support will be an advantage;
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Explain technical issues in clear and understandable language;
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Utilize effective problem-solving techniques;
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Respect timing rules;
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Ability to cope with heavy workload in peak times;
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Work in group.