Detalhe da Oferta:
We are supporting an international organisation with a strong European presence in the recruitment of a Danish-speaking IT Helpdesk Support Specialist.
This position offers the opportunity to join a multicultural environment and provide first-line technical support to users across different markets, combining customer service excellence with IT troubleshooting skills.
Client Details
International Technology & Shared Services Company
Description
Provide 1st level IT support via phone, email and chat;
Diagnose and troubleshoot hardware, software and system-related issues;
Support users through remote access tools and guided troubleshooting;
Escalate complex incidents according to established procedures;
Log and manage incidents through the internal ticketing system;
Follow service level agreements and support processes;
Contribute to knowledge base documentation and FAQ updates;
Collaborate with international teams to ensure effective issue resolution;
Build positive relationships with users and internal stakeholders.
Profile
Fluent Danish (C1 level minimum) and good command of English (B2 minimum);
Previous experience in customer support, technical support or helpdesk environments;
Knowledge of hardware, software and operating systems troubleshooting;
Strong problem-solving and analytical skills;
Service-oriented mindset with excellent communication abilities;
Ability to work both independently and as part of a team;
Experience with ticketing systems or remote support tools is an advantage;
Knowledge of SAP or similar business applications would be considered a plus.
Job Offer
Opportunity to join a leading international organisation;
Multicultural and collaborative work environment;
Continuous training and career development opportunities;
Hybrid working model;
Competitive salary and benefits package;
Long-term career prospects within a growing business.