Starting Date: 28-07-2025
Key Responsabilities
Support Specialists provides support to customer’s online orders, throughout the
whole journey (eg. delivery management, shipping investigations, returns, payment
transactions, refunds, inbound/outbound calls and order information review,
business related requests).
• The Specialist will be handling very sensitive customer and client information, having
to follow the standard PCI and GDPR policies;
• This team will be responsible for interacting with customers, Carriers/Couriers,
financial institutions, other CSR’s, and other internal departments.
• There is a wide range of responsibilities focused on improving the overall customer
experience and maintaining the highest customer service standards at all times.
• The Specialist will be required to quickly and effectively recognize and analyze
complex problems and escalate to the dedicated team, if necessary, with the help of
the Knowledge Base.
• All Specialists are expected to be team orientated, combining efforts in achieving the
project’s goals.
Requirements:
Flawless communication skills, proficient (both written and oral) in Swedish (Native) + English (C1);
✓ Ability to work in a sensitive and classified information environment is an advantage;
✓ Ability to work quickly and efficiently under deadline pressure.
✓ Very good accuracy and attention to detail, understanding that small details can make the biggest
difference.
✓ Proven ability to work and make decisions with minimal supervision.
✓ Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
✓ Working in a back-office environment with customer satisfaction in mind
✓ Excellent written and verbal communication skills
✓ Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
✓ Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
✓ As this job is directly related to order volume, flexibility is required and will occasionally involve
overtime work.
✓Extraordinary teammate, thriving in an environment where camaraderie matters.
Salary Conditions
Base salary (gross): 1750€ x 12 months (you can choose to receive in 14 months if you want to)
Meal allowance: 7,63€ per workday (paid in meal card)
Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
Relocation package is offered as well from candidates coming from abroad - Reimbursement of Airfare at the end of the 6th month of contract - up to 400€ in Economy class + Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)
Schedule
Monday to Sunday (Public Holidays included) from 07:00 to 24:00
Days off: 2 days (rotative)
Salary: 1466.50 EUR Gross + Meal Allowance of 7 EUR Net per working day (paid in a meal card)
Type of contract: 12 months with the possibility of renewal
If you have the legal rights to work in
Portugal and fill in the requirements please send your cv to
If you don't fill in the requirements, your application will not be considered