Customer Care Specialist

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Descrição: 

Are you passionate about delivering exceptional customer experiences and turning interactions into positive solutions?

If you are a communicative, proactive, and solution-driven individual, we have the perfect opportunity for you!

We are seeking a Customer Service Specialist for a world-renowned company.

Responsabilidades: 

- Taking responsibility for resolving customer issues and managing complaints while adhering to company guidelines and procedures;

- Following up with customers to confirm issue resolution and ensure satisfaction with the service provided;

- Maintaining a thorough understanding of the company's services to provide accurate and comprehensive information to customers;

- Keeping detailed and accurate records of customer interactions to track issues and enhance the overall user experience;

- Proactively sharing customer feedback with the team and direct manager.

Requisitos: 

- Minimum required education: 12th grade or high school diploma;

- Previous experience in customer service;

- Proficiency in Italian;

- Previous experience using the Zendesk platform (preferential);

- Good MS Office/Google Workspace skills;

- Strong team working and excellent communication skills;

- Goals oriented;

- Willing to work on shifts and weekends.

Condições: 

- Contractual relationship directly with the client;

- Join a dynamic team in an inclusive-international environment;

- Competitive salary and reward system;

- Personal training annual budget;

- Food allowance;

- Private Health Insurance;

- Hybrid workplace (2 days a week from remote).

Localização: Funchal

#57400

O tratamento dos dados pessoais remetidos no âmbito desta candidatura, assim como dos documentos anexados, será efetuado no âmbito da Política de Privacidade da Clan que pode ser consultada aqui