Detalhe da Oferta:
Procuramos um IT Service Manager para integrar a equipa de um cliente em Carcavelos em regime presencial.
Se tens vontade de enriquecer o teu percurso profissional nesta área e procuras uma empresa que aposta na tua carreira, vem conhecer-nos e envia o teu CV.
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred (equivalent experience will also be considered)
• Availability to work in rotating shifts changing weekly, from 8 a.m. to 8 p.m., as needed to ensure IT support coverage.
• Flexibility to occasionally work overtime or during critical system incidents.
• Deep knowledge of IT service management frameworks, such as ITIL (Information Technology Infrastructure Library), especially in incident management, change management, and service levels processes.
• Experience in managing SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), with the ability to define and monitor these indicators in IT services.
• Ability to implement and optimize processes and continuous improvement methodologies in IT services.
• Familiarity with IT service management tools such as ServiceNow, Jira Service Management, Cherwell, among others.
• Proven experience in incident management, with a strong understanding of the incident lifecycle and problem management.
• Ability to conduct root cause analysis and implement corrective actions to improve service availability and performance.
• Effective communication skills to interact with various stakeholders, including technical teams, leadership, and vendors.
• Ability to document incidents and changes clearly, accurately, and accessibly for stakeholders.
• Experience in managing relationships with IT service providers and external partners.
• Fluency in English (written and spoken) is essential.
• Excellent written and verbal communication skills.
Benefits
- Integração numa equipa dinâmica e motivada para o desempenho da função.
- Formação complementar
- Pacote salarial de acordo com a função desempenhada
- Evolução profissional
Candidata-te aqui!