Global Payment & Assurance Manager

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Descrição: 

We are recruiting a Global Payment & Assurance Manager for one of the biggest players in the classified ads sector.

If you have experience in managing payment processes and their security, feel free to apply!

Responsabilidades: 

- Identify and evaluate new payment providers and Banks;

- Identify and resolve issues related to transaction processing by conducting ongoing analysis and troubleshooting;

- Lead the procedure regarding PSP integration and User Experience regarding Deposits and Withdrawals;

- Ongoing review and report of operational costs related to payments;

- Resolve escalations and issues with urgency;

- Participate in continuous service improvement initiatives to improve the client experience and streamline operations;

- Regular KPI reporting and presentations;

- Be the point of contact for Global payment service providers;

- Assist payment service providers with investigations and improvements;

- Ensure fraudulent transactions or activity are spotted and handled swiftly in order to minimize losses and mitigate repercussions.

- Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft and Phishing.

Requisitos: 

- Strong experience in working in payment operations;

- Commercial experience with vendors and contracts;

- Fluency in English;

- Understanding of technical issue resolution, workflows, and systems;

- Familiarity with complex corporate structures;

- Strong communication skills.

Condições: 

- Contractual relationship directly with the client;

- Join a dynamic team in an inclusive-international environment;

- Competitive salary and reward system;

- Benefit from an annual bonus;

- Personal training annual budget;

- Private Health Insurance;

- Enjoy 2 days of remote work per week.

Localização: Funchal

#56010

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