English Speaker - Client Services Officer

We are currently seeking a new Client Services Officer permanent contract to join our insurance brokerage.

This position is based at our Leiria/Fátima, where you will become part of a dynamic and supportive team.

In this role, you will advise and assist our clients with their inquiries via phone and email.

Are you fluent in English and have strong communication skills? We have an exciting job opportunity in Portugal/Leiria! Starting in May 2025.

What You Will Do:
- Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.).
- Contracts: registration and cancellation, premium collection.
- Insurance policies: enter reimbursements, create quotes, issue coverage approvals... following internal procedures.
- Client files: update and modify customer records (contract details, address, bank account information, etc.).
- Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.
- There will be no sales or prospecting involved in this role.

What You Need:
- Fluency in English
- Strong communication, interpersonal, and problem-solving abilities;
- Basic computer knowledge and technical skills;
- Ability to multitask effectively;
- Team-oriented with the ability to thrive in a fast-paced, energetic environment.

What We Offer:
- Competitive monthly salary;
- Permanent contract
- Annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending on the results of the company and medical teleconsultation.
- Full training provided by certified instructors;
- Opportunities for career advancement and professional development;

Please send your CV with a brief introduction letter to: ---@---