Detalhe da Oferta:
Workster is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems.
If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!
Your Responsibilities:
Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.
Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.
Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.
Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.
Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.
Your Qualifications:
Language Proficiency: Excellent Spanish (C1) and good English (B2)
Education & Experience: High school diploma (mandatory).
Stable job history (not frequent job hopping).
Minimum 1 year of experience in customer service with a strong customer-oriented approach.
Strong interpersonal and teamwork skills.
Ability to multitask in a fast-paced environment.
High attention to detail and problem-solving mindset.
Experience with automated customer service platforms is a plus.
Excellent written and verbal communication skills.
Strong organizational and computer skills.
Flexibility and adaptability to change.
Ability to work independently while following company protocols.
Work Schedule: Ability to work rotational shifts, including occasional night shifts (24/7 operations) with two rotating days off per week.
What We Offer:
Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts.
Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.
Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.
Health insurance & wellness programs.
Paid time off & holiday allowances.
Performance-based incentives.
Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.
How to apply
Apply through NetEmpregos or send your CV with some notes per email to. Successful candidates will be contacted within 48h.
If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!
Your Responsibilities:
Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.
Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.
Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.
Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.
Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.
Your Qualifications:
Language Proficiency: Excellent Spanish (C1) and good English (B2)
Education & Experience: High school diploma (mandatory).
Stable job history (not frequent job hopping).
Minimum 1 year of experience in customer service with a strong customer-oriented approach.
Strong interpersonal and teamwork skills.
Ability to multitask in a fast-paced environment.
High attention to detail and problem-solving mindset.
Experience with automated customer service platforms is a plus.
Excellent written and verbal communication skills.
Strong organizational and computer skills.
Flexibility and adaptability to change.
Ability to work independently while following company protocols.
Work Schedule: Ability to work rotational shifts, including occasional night shifts (24/7 operations) with two rotating days off per week.
What We Offer:
Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts.
Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.
Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.
Health insurance & wellness programs.
Paid time off & holiday allowances.
Performance-based incentives.
Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.
How to apply
Apply through NetEmpregos or send your CV with some notes per email to. Successful candidates will be contacted within 48h.