Technical Return Supervisor

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Descrição: 

We are recruiting a Technical Return Supervisor for Samsung, a multinational company in Consumer Electronics sector.

Responsabilidades: 

- Support to reduce Returns;

- Monitoring and control the cost of technical returns;

- Control of lead time and pending returns, which involves contact with the logistics operator;

- Contact with the logistic operator and service centers for management of pending return orders;

- Supervision of outsourced Returns supporting staff;

- Responsibility for the operation of technical inspections at our warehouse;

- Execution of reports related to technical returns activity;

- Investigation of improper Dealers return charges back when requested;

- Hold meetings with our partners and main Customers (Dealers);

- Elaboration and updating our Policy and procedures;

- Training and transfer Policy and Procedures of the area, to our Service centers;

- Interaction and support improvement of administrative processes of technical returns team (Root Cause Analysis);

- Monitoring and validation of billing services from our partners;

- Contract dealer revision on Dealers agreements;

- Whenever necessary support revision of agreements or contracts with our partners;

- Support and tests necessary in the case of implementation of new IT platforms of program changes.

Requisitos: 

- Degree in management, or similar, so that can prepare metrics and KPI reports;

- Advanced Microsoft Office, in particular Excel;

- Fluency in English (mandatory);

- Analytical ability.

Condições: 

- Integration into a large multinational company with high market visibility;

- An excellent opportunity to grow in a position with great impact.

Localização: Porto Salvo

#55060

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