Technical Field Service Manager

The goal of the team is to give instant and adequate assistance to customers, distributors and personnel regarding technical issues. The team is also responsible for after sales support and repair on the hardware and software systems keeping customer satisfaction in mind.

Client Details

Our client is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Products help customers increase safety, productivity and performance and include high-performance labels, signage, security devices, printing systems and software.

Description

Responsible for all onsite technical support activity as repairs, service, installations, training, problem solving;

When in the office responsible to assist the solutions or repair team with their day to day activities.

The field technical service professional is responsible for the follow-up towards the customers. In case of a conflict or disagreement he/she needs to involve the sales representative to ensure the customer satisfaction;

Responsible for organizing/planning the field interventions in an efficient way;

Working with the administrative tools and procedures that are in place;

Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers;

During contact with the customer the field technical support professional is responsible in seeing opportunities for sales or service leads.

Profile

Degree in Engineering;

Experience with THE (Thermal Heat Transfer) printing systems is recommended;

Professional experience in Field Services or After Sales;

Understand and implement the Quality and Environmental Objectives and Policy in the day to day work;

Understand and implement the requirements of the Q&E Management System applicable in the job;

Good knowledge of English.

Job Offer

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