Detalhe da Oferta:
Are you ready to take your career to the next level and join a company that’s transforming the business travel industry?
At Navan, we’re on a mission to make business travel simple, efficient, and enjoyable.
We’re expanding our team and looking for talented Business Travel Consultants, fluent in Italian 🇮🇹 , with solid GDS skills (Amadeus, Sabre, or Galileo) to join us in remote or hybrid roles.
What we offer:
✅ Work remotely or in a hybrid model from Portugal 🇵🇹
✅ A collaborative, innovative culture
✅ Competitive salary & benefits
✅ The chance to work with cutting-edge technology
✅ An exciting opportunity to make an impact in corporate travel
If you’re fluent in Italian 🇮🇹, passionate about travel 🛫 , and have experience with GDS systems, we want to hear from you!
What You’ll Do:
- Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 2+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory.
- Fluency in Italian and English is mandatory.
- Customer Service experience within a contact center or customer-facing role.
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to maintain a professional attitude at all times.
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
- A skilled communicator with excellent verbal and written communication.
If you have GDS skills, the travel experience and are fluent in Italian apply today - send us your CV and contacts:
At Navan, we’re on a mission to make business travel simple, efficient, and enjoyable.
We’re expanding our team and looking for talented Business Travel Consultants, fluent in Italian 🇮🇹 , with solid GDS skills (Amadeus, Sabre, or Galileo) to join us in remote or hybrid roles.
What we offer:
✅ Work remotely or in a hybrid model from Portugal 🇵🇹
✅ A collaborative, innovative culture
✅ Competitive salary & benefits
✅ The chance to work with cutting-edge technology
✅ An exciting opportunity to make an impact in corporate travel
If you’re fluent in Italian 🇮🇹, passionate about travel 🛫 , and have experience with GDS systems, we want to hear from you!
What You’ll Do:
- Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
What We’re Looking For:
- 2+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory.
- Fluency in Italian and English is mandatory.
- Customer Service experience within a contact center or customer-facing role.
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to maintain a professional attitude at all times.
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
- A skilled communicator with excellent verbal and written communication.
If you have GDS skills, the travel experience and are fluent in Italian apply today - send us your CV and contacts: