Detalhe da Oferta:
French-speaking Customer Service Representative in Lisbon
Eugenia Talent Recruitment is a Portuguese agency specializing in recruitment for multilingual positions. We are committed to connecting talents with the right opportunities by offering tailored recruitment solutions. Our agency is distinguished by personalized service, ensuring an authentic and effective recruitment process for all parties involved.
We are looking for a French-speaking Customer Service Representative for a full-time position, either on-site or in a hybrid mode.
* Your main responsibilities will include:
- Providing customer support in French via phone, email, and chat.
- Handling post-sales requests, including deliveries, warranties, and refunds.
- Supporting incoming sales, promoting products, and optimizing customer satisfaction (without using aggressive sales tactics).
- Keeping customers informed about the status and resolution of their requests.
- Recording and tracking orders or requests in the CRM, in compliance with the client’s policies and requirements.
- Communicating effectively with customers and resolving issues using troubleshooting techniques.
- Ensuring high-quality customer service on a daily basis.
- Skills and qualifications required:
- Proficiency in French (C2 level required; if it is your native language, this will be considered a significant advantage).
- Fluency in English (minimum B2 level).
- Excellent written and verbal communication skills.
- Proven ability to solve problems and troubleshoot.
- Previous experience in a customer-facing role.
- Strong self-motivation and the ability to work well in a team.
- Flexibility to work in shifts.
- Previous experience in a similar role is a plus.
* Job details:
- Location: Lisbon (on-site or hybrid, no fully remote option).
- Schedule: According to the client’s needs.
- Contract: Fixed-term contract of 6 months, renewable full-time (in accordance with Portuguese law).
- Health insurance: Private health insurance with dental coverage (free after 6 months).
- Training: Initial training provided, no prior experience required.
- Recruitment process: 100% online.
* Salary and benefits:
- Salary: Competitive, aligned with market standards, with options for different payment structures.
- Performance bonus: Opportunity for additional earnings based on performance indicators.
- Meal allowance: €7.23 net/day (approximately €145 NET/month) via meal voucher card (COVERFLEX).
- Transport allowance: €20/month.
* Relocation package:
- Airfare reimbursement: After 6 months.
- Accommodation: Possibility of company-owned apartment accommodation with a fixed rent of €280.
* How to apply:
Interested candidates must include a valid email address and phone number in their CV to ensure effective follow-up on their application. Please also respond to the following questions when applying:
1) Your email and phone number (required for processing your application).
2) Your earliest possible start date.
3) Authorization to work in Portugal (if you are not an EU citizen, specify your VISA/Work Permit).
4) Your current city of residence.
5) Confirmation of your proficiency in French (native/near-native).
6) Consent to proceed with your application with our Partner.
* Language requirements:
- French (minimum C2 level required).
- English (minimum B2 level required).
Please note that we are unable to sponsor work visas. Therefore, it is essential that you already have the legal authorization to work in Portugal.
Apply now and start your career with Eugenia Talent Recruitment by sending your CV to ---@--- .
By applying, you accept our privacy policy and consent to the processing of your personal data as well as its sharing with the client offering this position.
Eugenia Talent Recruitment is a Portuguese agency specializing in recruitment for multilingual positions. We are committed to connecting talents with the right opportunities by offering tailored recruitment solutions. Our agency is distinguished by personalized service, ensuring an authentic and effective recruitment process for all parties involved.
We are looking for a French-speaking Customer Service Representative for a full-time position, either on-site or in a hybrid mode.
* Your main responsibilities will include:
- Providing customer support in French via phone, email, and chat.
- Handling post-sales requests, including deliveries, warranties, and refunds.
- Supporting incoming sales, promoting products, and optimizing customer satisfaction (without using aggressive sales tactics).
- Keeping customers informed about the status and resolution of their requests.
- Recording and tracking orders or requests in the CRM, in compliance with the client’s policies and requirements.
- Communicating effectively with customers and resolving issues using troubleshooting techniques.
- Ensuring high-quality customer service on a daily basis.
- Skills and qualifications required:
- Proficiency in French (C2 level required; if it is your native language, this will be considered a significant advantage).
- Fluency in English (minimum B2 level).
- Excellent written and verbal communication skills.
- Proven ability to solve problems and troubleshoot.
- Previous experience in a customer-facing role.
- Strong self-motivation and the ability to work well in a team.
- Flexibility to work in shifts.
- Previous experience in a similar role is a plus.
* Job details:
- Location: Lisbon (on-site or hybrid, no fully remote option).
- Schedule: According to the client’s needs.
- Contract: Fixed-term contract of 6 months, renewable full-time (in accordance with Portuguese law).
- Health insurance: Private health insurance with dental coverage (free after 6 months).
- Training: Initial training provided, no prior experience required.
- Recruitment process: 100% online.
* Salary and benefits:
- Salary: Competitive, aligned with market standards, with options for different payment structures.
- Performance bonus: Opportunity for additional earnings based on performance indicators.
- Meal allowance: €7.23 net/day (approximately €145 NET/month) via meal voucher card (COVERFLEX).
- Transport allowance: €20/month.
* Relocation package:
- Airfare reimbursement: After 6 months.
- Accommodation: Possibility of company-owned apartment accommodation with a fixed rent of €280.
* How to apply:
Interested candidates must include a valid email address and phone number in their CV to ensure effective follow-up on their application. Please also respond to the following questions when applying:
1) Your email and phone number (required for processing your application).
2) Your earliest possible start date.
3) Authorization to work in Portugal (if you are not an EU citizen, specify your VISA/Work Permit).
4) Your current city of residence.
5) Confirmation of your proficiency in French (native/near-native).
6) Consent to proceed with your application with our Partner.
* Language requirements:
- French (minimum C2 level required).
- English (minimum B2 level required).
Please note that we are unable to sponsor work visas. Therefore, it is essential that you already have the legal authorization to work in Portugal.
Apply now and start your career with Eugenia Talent Recruitment by sending your CV to ---@--- .
By applying, you accept our privacy policy and consent to the processing of your personal data as well as its sharing with the client offering this position.
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