Helpdesk Support Technician – French speaker (Portugal -Remote)

Provide technical support to end users through voice, email or chat. Respond to customers' questions/doubts; act as the intermediary between user and developers.

What you'll do
• Receiving support requests from users;
• Incoming Calls/Chat: Third Level: Resolving issues that were not resolved in the second level;
• Third-line technical support for IT applications used by an organization;
• Help users resolve technical issues with specific applications;
• Ensure follow-up of established protocols. Increased complexity in the use of IT;
• Any other function deemed relevant and necessary for the area;
• Any other administrative task.

What you'll need
• Fluent level of French and a English (minimum B2);
• Knowledge of the product/service;
• Customer orientation;
• Typing skills;
• Knowledge of the Internet
• Knowledge of MS Office;
• MYSQL knowledge;
• Slack knowledge (preferred);
• Postman Knowledge (preferred);
• Previous experience in customer or technical support (preferred).

Benefits
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Possibility to work from home.

Apply Here: https://jobs.teleperformance.pt/jobs/helpdesk-support-technician-french-speaker/?ref=11880000