Technical Customer Support in German - voice/email/chat

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
Aqui vais encontrar a tua próxima oportunidade profissional! #humanforward

Do you love exploring new technologies and solving problems? Are you the go-to person for tech support in your family and friends? Do you speak German fluently?
If you answered yes to these questions, then we have an exciting opportunity for you! You can join our project and help users of one of the world's largest smart lightening devices. You will provide technical assistance and feedback to improve their online experience.
This is a great chance to use your skills and knowledge in a rewarding and fun way. Don't hesitate, apply now and we will get in touch with you soon.

descrição da função/job description

handle technical customer contacts for various products via phone, email, chat, and social messaging channels;

provide clear and practical information within set parameters, addressing questions about procedures and services;

assist users with pre-sales inquiries, general questions, and technical support issues;

respond to inbound customer requests and document relevant case information;

appropriately manage and escalate customer issues to higher support tiers;

collaborate with other technicians to resolve or properly close help tickets;

manage an individual ticket queue and follow management direction, providing feedback as needed.

requisitos/requirements

proficient in German and English, both oral and written;
previous experience in a call center environment (preferred);
high school diploma or equivalent; higher education degree (a plus);
knowledge of technical troubleshooting methods (a bonus).

oferta/offer

What we have to offer you?

salary: you will earn a competitive base salary of 1100? per 14 months, plus a performance bonus of 100? per 12 months;

benefits: you will receive a meal allowance of 7.23? per day

schedules: monday to friday (including bank holidays), from 7am to 7pm (rotational shifts);

days Off: weekend

working contract: permanent contract (3 months trial)

location: you will work in our modern and comfortable office in Lisbon, close to public transportation and amenities.

Don't miss this chance to join our dynamic and friendly team! Apply now and we will contact you soon.

para se candidatar/to apply
https://www.randstad.pt/empregos/title_location_RO-1900-141915