German Team Leader Insurances - Porto

Detalhe da Oferta:

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
Aqui vais encontrar a tua próxima oportunidade profissional! #humanforward

If you are fluent in the German language, with experience in the call-center world and ready for a new leadership challenge in the city of Porto, this is the job for you!

We are looking for German-fluent candidates living in Porto, to become team leaders of a major call-center operation of a worldwide known insurance-banking company.

Experience in call-center / customer support is mandatory, and previous leadership roles will be very valuable.

Are you ready to use your knowledge and leadership skills to guide the german market team towards success?

descrição da função/job description
Some of your main tasks will be:

- Ensure the SLAs agreed with our client and assist in operational audits;

- Maintain updated Operational guidance documentation in accordance with frequent product launches or updates and guide the german team throughout these updates;

- Maintain a healthy team spirit while leading the german team;

- Support team members in the daily activities;

- Support clients Project Manager with new product processes design

What you must have:

- Be fluent in German (near-native level) and have a good English level;
- Strong leading skills
- Contract management and/or Automotive technical skill are not a must but very valued
- Ability to apply and improve an already defined process
- Be agile with the change management
- Very good communication skills and feel at ease in an international context
- Excellent team spirit in a multicultural environment
- Be attentive to our diversity and inclusion policies

What will you get in return:

- Competitive salary (your salary expectation will be requested and taken into consideration)
- Meal allowance
- Child allowance
- Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
- Hybrid working model (office in the city of Porto/Matosinhos)
- Continuous development and career growth opportunities on a local and global level

Ready for the challenge? Apply now!

para se candidatar/to apply

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