Application Support Olympic




Detalhe da Oferta:

Join a community of IT enthusiasts at Olisipo, where we don't just create solutions - we revolutionize them. With a track record spanning almost 30 years, we've honed our expertise in nurturing talent. Discover a workplace where your potential knows no bounds.

We are looking for a Application Support Olympic to integrate a 100% onsite at the Lisbon office project.

Profile:
- At least 1 to 2 years of experience as first e second-line (L1 and L2 support);
- AS400 and Unix troubleshooting skills;
- Strong knowledge of SQL queries and data analysis;
- Familiarity with production support tools like ServiceNow and JIRA;
- Olympic/Midas knowledge.

Responsibilities:
- Provide L2 Application support to end-users;
- Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures;
- Provide a high level of customer service and maintain customer trust and confidence by building positive relationships;
- Adhere to Service Level objective targets and roadmap;
- Maintain/enrich knowledge articles.

We offer:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity;
- Trust and Growth;
- Competitive salary package with benefits.

If you believe you have the right profile, send us your CV through our website www.olisipo.pt or to ---@--- with the reference of this ad in "subject" and learn more about this opportunity!

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