Project Team Manager




Detalhe da Oferta:

One of our clients is looking for a Project Manager. As a Sales Advisor (SA), you will play a critical role in our Consumer & Commercial Lifecycle Engagement team, working closely with our co-sourced Delivery Partners (DPs) to serve over 15 markets in Asia. Your mission is to ensure day-to-day operations are optimized to maximize performance and drive strong Cloud & Hardware Sales. You will engage directly with customers, Inside Sales teams, and Partners to build a long-term sales pipeline, leveraging Microsoft technologies to deliver innovative business solutions.


Key Responsibilities

Manage day-to-day operations with DPs ? ensuring the Sales targets are met/exceeded.
Drive DPs? performance via KPIs & operational levers, track their training & quality & own ?get to green? plans if any.
Drive results (Ex: Direct Sales, Pipeline, Conversion Rate, Save Rate, Stick Rate, Attach Rate, Average Order Value) through collaboration and innovation with both DPs & internal stakeholders.
Review leading & lagging indicators and share insights on gap analysis to develop improvement & readiness plans based on the short & long-term needs.
Collaborate on cross-market/channel/line-of-business issues, triage & prioritize by working with peer groups in Planning, Supportability, Enablement, Readiness, Engineering & improvement & readiness plans based on the short & long-term needs.
Collaborate on cross-market/channel/line-of-business issues, triage & prioritize by working with peer groups in Planning, Supportability, Enablement, Readiness, Engineering & BI to drive resolution & improve overall Sales lifecycle experience.
Identify and remove sales blockers across all aspects; drive awareness & feedback on opportunities ? be it processes, procedures, tools and/or systems.
Evangelize improvements & amplify ?Voice of Customers? & ?Voice of Advocates?.
Monitor Customer and Partner Satisfaction ? making recommendations and suggestions required to exceed targets.
Smooth implementation of Tools, Trainings and Processes ? ensuring operational risks & mission critical escalations are identified, mitigated/solved.
Provide subject matter expertise on Microsoft suite of products, services & solutions.


Work Hours

Full time, 40 hours a week, working from 9 to 6 (lunchbreak included).


Candidate Requirements

Minimum 3-5 years of hands-on experience with Sales/Pre-sales ideally contact center enviroment? preferably on Cloud solutions & hardware sales.
Breadth understanding of Microsoft solutions & how businesses apply them with depth in at least 1 area; Certifications in one or more Microsoft Technologies preferred.
Deep day-to-day operational experience, driving results ? effectively & efficiently.
Proven experience in de-escalating, conflict resolution & closure of Customer/Delivery Partner issues.
Ability to navigate, influence, collaborate & build relationships in matrixed environment - with internal stakeholders & Vendors/Delivery Partners.
Analytical problem solving & ability to identify opportunities for improvement in performance, assuring Quality.
Have exceptional verbal and written communication skills.
Self-motivated, creative, independent thinker who can deal with ambiguity & make decisions.
Good to have Project/Change Management Certifications and practical execution-experience preferred.
Good to have Hands on exposure & expertise to BI Tools (Excel Analytics, Power BI) preferred.


Our Benefits:

Salary 2550? meal allowance 5,12?;
Remote;
Opportunity to work in a multicultural environment.


Synchro Outsourcing by Egor - Lisboa

Clique aqui para se candidatar: https://synchro.pt/19815


30-05-2024 06:17:27

Ofertas de Emprego Semelhantes: