Community Specialist (French + Portuguese + English speaker) - Lisbon PNS

We are looking for a Community specialist (outreach) fluent in French, English and Portuguese to join one of our clients in Lisbon:

Your day to day:

• Management of social media and e-Mobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps
• Perform quality and audit checks to existing EV support and installation processes, ensuring high compliance standards
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends

The Candidate we are looking for:

• Is fluent in French, Portuguese and English -  in order to be able to prepare business documents and conduct meetings in these languages.
• Has proven experience with community management and feels at easy to autonomously conduct efforts on replying to users in different social media channels
• Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
• Is comfortable with working with Google Sheets and Google features
• Willing to work 100% on site

Get to know our benefits!

• Private health insurance 
• Gym pass membership
• Recurrent team building events in our local teams

Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em https://pt.gigroup.com .
Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em https://www.gigroupholding.com/portugal/compromisso-social/.