Customer Service (French and English) - Lisbon PNS




Detalhe da Oferta:

We are looking for dynamic people, who speak French, Portuguese and English.

This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company .

The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. You will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:


Main Responsibilities:

  • Investigate case details to determine the root cause of issues
  • Learn and master multiple applications and resources including contact management systems and knowledge bases
  • Communicate quickly and effectively to internal and external stakeholders
  • Triage and escalate urgent issues in order to drive them to resolution
  • Complete thorough documentation and notation on customer contacts and trends
  • Provide feedback to management teams regarding processes and trends


Requirements:

  • Fluent in oral and written French, Portuguese and English.
  • Experience in customer service (preferential)
  • Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
  • Available to work on site in Lisbon in rotating shifts between 8am and 8pm


What we offer:

  • Contract with our client
  • Private health insurance 
  • Gym pass membership
  • Other benefits


If you think you are up for the challenge, send us you CV!

#french_lisbon


Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em https://pt.gigroup.com .
Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em https://www.gigroupholding.com/portugal/compromisso-social/.



Para se candidatar a este anúncio clique por favor neste link / To apply please click to this link :

https://pt.mygigroup.com/members/jobs/seek/viewoffer/91379?board=58

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