L2/L3 IT Support Technician

Detalhe da Oferta:

Stefanini is hiring IT Support Technicians to join one of our Lisbon based clients, operating within the banking industry, offering 2nd and 3rd line support.

This role is part of a team responsible for Monitoring (using Grafana) and ticket management (using Servicenow).

Work-model: hybrid (2 days per week on-site in Saldanha, Lisbon)
Project duration: 1 year with chances of extending

Role responsibilities:
- Continuously monitor the status and alarms of managed equipment, proactively diagnosing and solving anomalies.
- Receive, process, and close user incidents or requests for accesses, changes, and IT support.
- Create and maintain technical documentation for systems and processes.
- Propose improvements to processes under their responsibility.
- Troubleshoot systems and software to create predictable measures for operation and maintenance, including protection procedures.
- Keep systems and platforms up to date proactively.
- Participate in IT projects, contributing expertise in relevant areas.

Role requirements:
- Around 3 to 4 years of experience in similar roles.
- Portuguese fluency.
- English fluency (very nice to have).
- Proficiency in Microsoft technologies including Windows OS, Windows Server, Active Directory, Microsoft 365.
- Experience in managing operating systems Windows (7/8/10/11).
- Configuration of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, OneDrive, OneNote, Teams) and printers (Local and Network).
- Expertise in account management, creation of mailboxes, permissions, access levels, shared folders, and printers.
- Proficient in management of IP networks and respective services (IP, DNS, DHCP), VPN configuration.
- Strong problem-solving skills and experience in remote troubleshooting.
- Experience with IT Service Management tools such as ServiceNow.
- Excellent customer support and communication skills.
- Experience in computer maintenance, software installation, and MS Office and Office 365 administration.
- Understanding of network infrastructures.

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
- Soft skills and technical training for current and emerging products and technologies;
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Friendly team who is eager to meet you.

What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. To apply, please send us your updated CV, using ITSupport24 as subject, to

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us
We are a multinational company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

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