GERMAN Customer Support Team Leader in Lisbon




Detalhe da Oferta:

GERMAN CUSTOMER SUPPORT TEAM LEADER LOCATED IN LISBON
EU NATIONAL OR WORK PERMIT



On behalf of our Client we are looking for a German Customer Support Team leader based in Lisbon who will lead, coach and manage a team of Customer Support Advisors and Senior Customer Support Advisors.

Responsibilities:

· Overall accountability and responsibility for the team’s performance.
· Provides guidance, support, engagement and coaching to all direct reports along with regular meetings in order to drive performance
· Monitor and deliver individual and team performance and development reviews. Conducts regular one to one to one meeting with team members.
· Manages all team conduct and capability conversations including investigation and formal disciplinary hearings in consultation with HR and completes all HR documentation and files.
· Evaluates, provides feedback, mentors and motivates employees to provide excellent customer service, while improving contact quality and performance metrics.
- Drive open and transparent communication within the support teams.

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