Recepcionista - Hotelaria

Detalhe da Oferta:

At the moment, we are looking for a Rececionist / Night Auditor (m/f) for our Boutique Hotel in the heart of Lisbon.

Rececionist / Night Auditor – Lisbon

Main Responsabilities:
• Greet guests warmly and provide a personalized and welcoming experience;
• Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, payment processing, and room allocation.
• Respond to guest inquiries, requests, and complaints promptly and professionally;
• Manage incoming calls, emails, and messages;
• Provide information on hotel amenities, local attractions and services, offering recommendations and arranging bookings when necessary;
• Balancing the accounts from day shift;
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments;
• Develop and maintain the quality of customer service being delivered
• Coordinate with other hotel departments to fulfill guest requirements efficiently.

Ideal profile:
• Degree in Hospitality / Tourism or other relevant field (preferably, not a requirement)
• Proven experience as a recepcionist;
• Experience as night auditor (preferable)
• Mandatory: English & Portuguese (fluent in written & spoken)
• Strong organizational and multitasking abilities, with exceptional attention to detail.
• Familiarity with hotel management softwares and reservation systems.
• Ability to work under high-pressure situations.
• Availability to work shifts, including evenings, weekends, and holidays.

If you believe to be the right candidate for this position, send your application -

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