Technical Account Manager

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Nice to meet you!
Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform—called DataMiner—makes sure that you can order your products online, watch the latest episode of your favorite show, or call your friends whenever you need them.

We’re looking for a Technical Account Manager
As a Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the user on all technical matters, and you function as an intermediary between the user and the different departments within Skyline.

A glimpse of.your [future]
Transparency is a key value here at Skyline. So let's forget about empty job titles or colorful descriptions for a moment and take a look at what you'd actually be doing here.
You will acquire and maintain detailed knowledge of all DataMiner features.
You will take ownership of the full technical implementation of your projects.
You will become your customer’s primary contact for all technical matters related to your projects.
You will have to fully understand all aspects related to the functional and technical specifications of your projects.
You will ensure sufficient documentation of all technical requests to other Skyline departments to guarantee the efficient implementation of all technical aspects of your project.
You will troubleshoot all technical issues that affect project delivery.
You will perform quality assurance from a functional perspective on all technical features in your projects.
You will create and maintain all required project documentation for acceptance, hand-over, and internal presentation procedures.
You will identify potential commercial opportunities and notify the appropriate Sales Manager.

What you require?
No doubt you know your way around code. But let's dig a bit deeper into the various technical skills you'll need to get started as a Technical Account Manager.
Profound knowledge of HFC broadband, IPTV, broadcast and satellite systems
Profound knowledge of TCP/IP (firewalls, routers, …), multithreading, web services, and .Net Remoting
Experience with HTML, XML, client-server systems and SNMP
Familiar with software programming
Strong affinity with MS Windows operating systems
Knowledge of MySQL and Apache Cassandra is an asset

Your [competencies]
You'll be working in a highly technical environment prone to constant change and evolution. On top of that, you'll have to collaborate with a great many (marvelous) people. All very exciting! But it also calls for a special kind of mind- and skillset.
You are a fast learner and adapt quickly to new situations.
You have a positive can-do attitude.
You are communicative and have effective interpersonal and organizational skills.
You think logically and always keep the client's needs in mind.
You have natural technical insight and are passionate about the benefits of software technology.
You can work independently and prioritize tasks.
You have good verbal and written communication skills in English.
You have a bachelor’s, master’s or doctorate degree in ICT, Software and/or Telecom.

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