GUEST SERVICES MANAGER - River Cruises




Detalhe da Oferta:

PEOPLECONQUEST RH is making the process recruitment for RIVER CRUISES EUROPE:

JOB DESCRIPTION -GUEST SERVICES MANAGER



PRODUCT KNOWLEDGE

Entering and controlling of guest checks into IT system (MXP)
Become knowledgeable about all itinerary-related ports of call and shore excursions
Production of the daily program
Update of onboard Infotainment system
Know all the functions of the computer systems, incl. but not limited to MXP, Anveo, Microsoft Word, Excel and PowerPoint

KPI PERFORMANCE

Achieve/succeed the KPI goals for the department as a guest services team
Strong motivation to achieve the company goals and objectives

SECURITY

Full knowledge about safety & security procedures, participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company
In the night shift: hourly fire, safety and security patrols
Is able to raise the internal alarms correctly

YOUR PROFILE

High school diploma required, and degree with hospitality focus preferred
Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the Front Office department
Must be able to deal correctly with confidential information and must be discrete
Must be well groomed and maintain impeccable hygiene standards
Extensive walking required and ability to stand on feet for a long time
Hours may vary based upon organizational needs and operational demands
Guest focused, service oriented, positive personality and professional appearance
Flexible and stress resistant, team player, shows commitment
Relative accounting and administration skills
Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral & written English communication skills. A second language as per itinerary is an asset

GUIDELINES AND REGULATIONS
Implement PSO policies, procedures, standards, as laid out by the management
Ensure appropriate appearance and clothing according to the updated grooming standards
The company reserves the right to change/extend this job description if necessary at any point of time during her/his employment


Send us your resume ---@--- with ref. GSM

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