Quality Control Agent with Malayalam and English




Detalhe da Oferta:

Who are we?

ABSOLUT FÓRMULA LDA is a small boutique company, providing outsourcing back office services from highest quality. The team has been together for 3 years and is growing fast.
We are looking for a person for the position of Quality Assurance Agent with Malayalam and English, to join our multilingual Quality Control team in Lisbon.

- ABSOLUT FÓRMULA LDA is an outsourcing company specializing in Quality Assurance services.
- Here you will obtain a variety of skills and have the opportunity to grow.
- The team is mostly comprised of young professionals, enthusiastic to develop our full potential.

Job Summary:

The Quality Assurance Agent is responsible for ensuring the highest level of control of the quality of the services provided. The agents are obliged to follow a strict QA/QC plan and procedures and their correct application. All inappropriate behavior or conversation under the standards is immediately reported to the higher Management.

Duties and Responsibilities:

- To monitor the phone calls in order to ensure the best client’s service, including overall tone, professional knowledge, reputational representation, tolerance and adequate guidelines.
- To monitor the flow of information and documentation.
- To identify any organizational or procedural defects, analyze critical points, arrange corrective actions and prepare daily and weekly reports represented to the higher Management.

Knowledge & Qualification:

- Customer care orientated behavior.
- Ability to work in multinational environment.
- Patience and tolerance.
- Working under short deadlines and under pressure.

Experience:

- Previous similar experience will be considered a plus.

Skills and Abilities:

- Fluent in Hindi and English. Any additional language is a strong plus and affects the remuneration.
- Attention to detail, excellent communications skills.
- Open minded, willing to learn.
- Strong interpersonal, team-oriented skills, self-motivation and direction, timely performance.
- Problem solving abilities and analytical thinking.

What do we offer?

- Competitive salary
- Friendly environment in young and ambitious team
- 22 days paid vacation

If you want to join our Great and Young Team, we are waiting for your application, send us an email at ---@---

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