Application Support Front Office

Detalhe da Oferta:

Boost IT is a Portuguese technology consultancy, integrated in a business group that offers a portfolio of innovative solutions in the increasingly demanding and dynamic technology market.
We are known for being the most dynamic, energetic and reliable company in the market.
The management team has more than 10 years of experience delivering technological solutions in Portugal and internationally.
Our customers can count on a leading partner in services of excellence, flexibility and delivery capacity associated with high quality standards.
We are passionate about people who are passionate about technology.

Position: Application Support Front Office
Location: Lisbon
Work Model: 100% in the office.

Main Responsibilities:
- Perform the solution assistance received directly from user by any channel, such as phone, email, application registered or walk-in.
- Investigate and provide solution assistance requests received from Business Support or Helpdesk (database queries, functional diagnostic, etc.).
- Define a permanent resolution and workaround requirement related to more complex incident requests.
- Scheduling, tests of the delivered programs (quality and performance) with the team in charge of the developments.
- Adhere to APS support shift plan in terms of mailbox, web portal and hotline.
- Ensure batch related issues are attended and resolved on time.
- Perform UAT management, UAT technical tests and production implementation for projects and patch upgrades.
- Escalate timely to Head of APS on possible risks, escalation matters and management issues.
- Ensure Service monitoring, reporting and continuous improvement of the service quality and availability.
- Review and create application Support knowledge documentation.
- Ensure that the all production deliverables are aligned with bank standards and best practices.

Technical skills:
- Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience.
- Total of 3+ years of experience as first & second-line (Level 1 and Level 2 support) IT Application Support for a business within a fast-paced and competitive environment.
- Applications: User’s Oriented, Online Banking, KYC and Clients’ attributes systems.
- Operating Systems: Unix, Linux.
- Languages: Java.
- Database: PostgreSQL, Sybase, SQL, Oracle, PL/SQL.
- Other: Autosys, CFT, HTML5, Jira, Kafka, Service Now, WebSphere MQ, Tomcat.
- Methodologies: ITIL .

Soft skills:
- Critical Thinking
- Communication – Fluent in English both verbal and written communication.
- Extensive experience in daily verbal and written communication with a diverse group of people: business users, IT teams, managers.
- Detail oriented, analytical and excellent follow through.
- Excellent work ethic, self-starter, autonomous.
- Ability to learn from experience and from informal/formal instructions.
- High level of persistence, can-do attitude, pro-activeness and maturity.

If you are interested to know more details about the opportunity, apply to this opportunity or send me your CV to.

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