Czech Customer Support Representative - Majorel Lisbon




Detalhe da Oferta:

Job Description


Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.
A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world.
Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today!


Responsibilities



  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.


Requirements



  • Native or Proficient Czech and fluent English (minimum level C1)

  • Excellent communication skills, empathy and team spirit

  • Previous experience in Customer Service is a plus

  • Attention to detail - understand that it is the small details that can make the biggest difference.

  • Prove you can work and make decisions with minimal supervision

  • Feel passionate about customer experience


What we offer



  • Competitive wages (14 monthly payments per year)

  • Health Insurance from the first day of contract

  • Performance Bonus

  • Meal allowance in voucher card (net)

  • Flexible schedules

  • Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions

  • Feel Good Community - Integrated solutions to building a better and to motivate and surprise teams in their day to day, tailored wellness and psychological support

  • Career progression and possibilities for an International career

  • Refer a friend program, amongst others

  • Modern work environment at an attractive location with excellent public transport connections

  • Work/Live in Lisbon, one of the great places to live and work (work on site)


You know… Opportunities do not happen. We create them together at Majorel Portugal!


Working Time


Full-time


Equal Opportunities


At Majorel we are committed to equal opportunities between everyone.


Majorel & Teleperformance



You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities!In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

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