Technical Account Manager

Detalhe da Oferta:

Our client, a young and innovative software company providing platforms on the fastest growing industry: Online Gaming, located in Lisbon, is looking for:
Technical Account Manager

Key responsibilities include:

● Manage a portfolio of assigned partners (clients) by the head of department manager.
● Evaluate, install, configure, payments systems, software, products, and/or enhancements to existing applications throughout the company and partners´ portfolio.
● Collaborate with analysts, services providers, and system owners in the testing of new software programs and applications.
● Ensure that any new system integration into business systems meets functional requirements, system compliance, and interface specifications.
● Providing technical assistance and resolving, software, product and payment system-related queries.
● Responding to tech inquiries via tickets, emails, and phone calls (only from team members) in a professional and timely manner.
● Assisting in managing user accounts and access controls.
● Creating and maintaining comprehensive technical documentation and knowledge base in 2 languages (English and Portuguese correspondingly).
● Contact partners regularly through all the communication channels indicated by the head of department in the procedure document.
● Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
● Coordinating API integrations by studying current practices.
● Shares information cross-functionally to improve workflow processes.
● Working with external vendors to manage client projects, ensuring that they meet deadlines and budgets.
● Responsible for on-time delivery and overall quality of deliverables.
● Ability to patiently cope with complex and rapidly changing environment;
● Identify partner needs, discuss with the partner, document them and contact internal departments to find the effective solutions;
● Use data and reports on a daily basis to thoroughly analyze partner activity.
● Enhance partner engagement, maximize revenue and retention.
● Update and record data, prepare reports for management in an accurate and timely

● Fluent in Portuguese English (both written and spoken)
● Strong communication skills
● Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
● Degree in computer systems design or computer science, and/or equivalent work experience would be a great advantage
● Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data mapping.
● Experience as a technical support manager would be an advantage
● Excellent team player
● Strong negotiation skills
● Adaptability, customer oriented approach

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Trainings we provide
● Sports betting general training
● Casino general training
● Sales
● Back office training with manuals portal access
● General Compliance training
● Customer Service Fundamentals

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