GUEST SERVICES AGENT - River Cruises




Detalhe da Oferta:

PEOPLECONQUEST RH is making the process recruitment for RIVER CRUISES EUROPE:

GUEST SERVICES AGENT

PURPOSE OF POSITION

To provide guests at all times with friendly, personalized front-desk service, including concierge services, 24 hours a day in a manner consistent with OUR CLIENT Cruises’ high standard of guest services.
This includes, but is not limited to, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks.

YOUR RESPONSIBILITIES

This document is not a definite overview of the expected responsibilities, tasks and duties. Items can be added in the future depending on the final departmental development. The holder of this statement can be asked to take on other tasks in addition of the ones stated on the paper.
Center “the heart” of information for all guests
Transaction of all on board sales
Operation of phone switchboard, cashless system and safety system
Full understanding of guest infotainment system and guarantee of its smooth operation
24h Concierge Services
Organization and planning of embarkation / disembarkation
Preparation and execution of a smooth check-in and check-out
Read and update the logbook daily and take action accordingly
Check guest manifests and special request lists for all arriving guests
Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken
Prepares the guest lists, party invitations, menus, and special notes from the ships management
Assist in guest medical disembarkations with support of the management
Coordination, confirmation and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
Organizing guest information documents (city maps / brochures / handouts)
Assistance with coordination and dispatching of shore excursions
Ability to effectively deal with internal & external customers, some of whom will require high levels of
patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

TEAMWORK

Outstanding flexibility: must be able to work alone, in different shifts (day time or night time) as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of client.

Send us your resume with ref. GSA

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