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Anúncio:
AVANZA Outsourcing recruta para prestigiado cliente na área das Telecomunicações:
TSG Engineer
Main Purpose of the Role and Key Responsibilities:
- Technical support to products across all projects in GNOC
- Network trouble analysis and correction tasks to ensure high availability of the Customer network
- Liaises with Customer Care organization regarding Network outages
- Liaises with NSN CARE (local CIT, global GCC) & TS organizations regarding ticket escalation and outages
- Ensures end-end support, coordination and control of assigned Trouble Tickets
- Supports Fault Management and Monitoring teams on trouble ticket analysis and internal escalations
- Provides major service outage investigations and follow up
- Support on-duty 24 x7 when required
Requirements: Relevant experience in Telecommunications:
- Minimum 2 year experience in Mobile, Fixed & Convergent networks and their subsystems in a multivendor environment
- Expertise on products and their network environment in one of the following areas:
Radio network elements (BSC, BTS, RNC, NodeB)
Access network elements (PDH MW, DWDM, OXC, ADM)
IP/Transmission network elements (DSLAM, BRAS, NAS)
CS/PS Core network elements (MSC, MSC-S, MGW, GGSN, SGSN, HLR)
VAS (Value Added Services) applications (VOD, IPTV, MMS, SMS, IN, IVR, Billing)
- Experience with troubleshooting tools
- Experience with trouble ticket systems tools
- Fault identification/correction skills on the particular subsystem and equipment
Personal Attributes:
- Fluency in English
- Strong problem solving ability
- Good organizational skills
- Ability to perform multiple tasks concurrently with ease and professionalism
- Good communication skills
- Analysis and decision-making abilities
- Service and Customer oriented
- Team work
- Availability for travel
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