One of our top clients in the IT Sector is seeking for a 2nd Line Support Specialist to work in Malta.
The position involves working in a team to provide user and technical support for bespoke solutions to our local and international customers.
Responsibilities:
• Providing IT support and troubleshooting via telephone, email, portals and remote support software
• You will be working with a number of local and international clients in various sectors
• Delivering high level customer service to a wide range of users, including those with minimal IT knowledge
• Maintaining and updating the knowledge base
• Follow in depth diagnosis of issues and escalate to 3rd line support where applicable
Requirements:
• Strong communication skills in both written and spoken English
• Excellent problem solving and analytical abilities
• Familiar with administering SQL and ability to write SQL queries
• Be organized and able to prioritize issues
• Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset
Salary bracket for this role is €22,000 to €26,000 gross annual
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