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 Marketing Operations Manager - Fujitsu Portugal GDC

Empresa: Fujitsu
Tipo: Tempo Inteiro
Data: 12-11-2018
Zona mais emprego Lisboa
Categoria mais emprego Publicidade / Marketing
Referencia # 5482019

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Fujitsu Technology Solutions, Lisbon

Fujitsu is the leading Japanese Information and Communication Technology (ICT) Company, offering a full range of technology products, solutions, and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. In Portugal, we are the largest Japanese employer and one of the Top 20 most attractive companies to work. Based out of our Global Delivery Center in Carnaxide, we have a very rewarding and vibrant multicultural environment.

We now offer you the opportunity to be part of this great company.
Are you target driven, self-motivated and looking to work in an international environment?

Purpose: The Marketing Operations Manager acts as a Single Point of Contact for all Marketing services at the GDC. They manage a team of Marketing Managers, Associates, Coordinators and outsourced marketing resources. At least 5 years’ experience in Marketing and 3 years’ experience in a people management position are essential pre-requisites.

The role holder will ensure that required data is provided for marketing service management and International Marketing engagement in support of:
• Lead identification and management
• Front and Press Office support
• Social media support
• Outsourced Marketing activities resourcing (which includes Strategy & Operations, Corporate Communications, Field Marketing, Offerings Marketing and Marketing Communications)

The role holder is focused on ensuring development and operation of the Marketing services to established International Marketing KPIs within an agreed cost base and is accountable for the Quality and End Result of the assigned operational activities in line with Company’s objectives. The role holder must be enthusiastic and able to work independently.

The role holder will work closely with the Head of Strategy & Operations in International Marketing to meet the department’s goals, assure global alignment to the company’s strategy and vision and provide analysis on Marketing demand and respective support.

The role holder will also work closely with the Senior Operations Managers to meet the customer’s performance targets, monitor real-time performance and provide analysis of key performance and ensuring customer remains satisfied with the services.

He/She will also manage multiple workloads and prioritize responsibilities to meet various timeframes and performance standards. Responsible and accountable for performance and personal development of Marketing Managers and outsourced marketing resources.

Typical career path will be to Senior Operations Manager or an equivalent Operations Manager or Marketing Management role in another location (onshore or offshore).

Key Accountabilities:

Service Level
• Owns and accepts responsibility for escalation of Marketing services capability issues.
• Manages performance through monitoring activities.
• Contributes to the continual improvement of Service support standards and practices for the customer contract & community.
• Owns risk and productivity improvements to support operations in order to create a ‘best in class’ service.
• Plans and promptly handles decision-making activities that guarantee the appropriate staff availability to execute all expected activities from the Marketing team.
• Monitors work and reports on progress against service level, cost, time, specification, as appropriate, as well as intervening to achieve the required results.
• Accountable for customer satisfaction

Achieving Together
• Operational management of the Marketing team providing leadership and direction to operational teams of Marketing Managers, Associates, Coordinators and outsourced marketing resources.
• Develops an effective support operation within the Marketing team, managing action plans and controls, managing, assisting and developing professionalism of the resources, detecting and using people’s skills and talents appropriately, structuring the area and organization of work, and managing different types of resources.
• Ensures the team achieve their objectives and constantly improves quality & interworking.
• Ensures people’s alignment and compliance to the International Marketing strategic direction.
• Promotes international collaboration and is responsible for promoting the best use of the service across regions and Marketing departments.
• Manages the resourcing and workflow of the team in order to achieve the required Service Levels and Customer Satisfaction.

Customer Relations
• Builds and enhances relationships with Global and International Marketing Operations, Regional/Local Business Units and Global Delivery Management, aligning the GDC service to the several communities’ requirements and maximizing the value provided to the business operations.
• Establishes a quality working relationship with Customers, Suppliers, Colleagues and other Fujitsu departments in order to ensure quality and timely fulfilment of Services delivered.

Team Working
• Ensures best practices are deployed upon the Marketing services.
Ensures that Global and International Marketing requirements are clear and understood.
• Champions the performance review process ensuring all employees within his/her responsibility have Personal Development Plans in place that are regularly reviewed, and at least one performance appraisal per year.
• Identifies and recruits appropriate people.
• Identifies and develops people with management potential.

Management Reporting
• Establishes and implements reports, reviews and change control processes.
• Manages the group within budgetary constraints.


Required Knowledge and Experience:

• Experience building customer relationships at a senior level
• University degree or equivalent (including English & Marketing) or other relevant areas.
• 5 years of experience in Marketing and know how in international Marketing environments
• Minimum 3 years’ experience in people management
• Strategy and marketing planning
• Sales and marketing operations awareness

We offer:

• The chance to work on rewarding, dynamic and multicultural environment
• Training and internal career progression plan upon hiring
• A supportive team environment


Applications to https://fujitsu.referrals.selectminds.com/jobs/ext-int_marketing_operations-manager-2297 or via



(Please attach your CV in English detailing language skills and availability)
  






  
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