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 Factory Content Specialist (m/f) 44444/13

Empresa: Adecco - Recursos Humanos
Tipo: Tempo Inteiro
Data: 19-1-2018
Zona mais emprego Lisboa
Categoria mais emprego Publicidade / Marketing
Referencia # 4549067

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Descrição/Funções:

Main Propose:
A key enabler of the eBusiness Strategy is the activation of the eContent Factory aiming at supporting Markets/Businesses along the Product Content lifecycle (E.g creation, Adaptation, distribution and monitoring of eContent Assets accross all touchpoints). The eContent Factory will bring scalability, automation, cost efficiency, and speed to markets.
The main purpose of the job is to be the interface between the Markets/Businesses and the eContent Factory vendors, to ensure proper execution and delivery of the Services, work with Business/Markets teams to plan demand, manage esclation, coordinate projects and also work with Vendors to deliver World Class Service. Also, the purpose will be to work with eContent Leads, vendors and markets/businesses to perform continuous improvement and ensure they are implemented to bring value to Business.

Responsibilities:
Act as a Coordinator for the eContent Factory, with the different vendors according to the Service request, to ensure proper execution of the Service, with service orientation to the Market/Business. Act as a point of escalation/resolution if any discrepancy and manage prioritization. Support on the Capacity planning;
Manage the overall coordination of Projects from the planning to the implementation (E.g Computer Generated Imagery related projects);
Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalog, Briefs, ect.);
Knowledgeable about digital content production, eCommerce and eRetailers. Knowledgeable about digital marketing related services. Experience of working with agencies and third-party vendors in content space. Liaise with eContent Factory eco-system to integrate Guidelines and align Service Lines with vendors. Liaise with eContent Factory Lead for Continuous improvement;
Run Weekly Operational review with Vendors to track Service delivery. Get improvement actions listed and followed up until adherence to the committed Service level;
Run periodic Meeting with Business/Market to collect demand as well as ensure that market adhere to eContent Factory pre-requisites. Identify Market/Business knowledge gap and propose action to market to fill those gaps;
Together with F&C team prepare and monitor the operational Charge back for Market.

Requisitos:

Degree in Marketing, Communication or similar;
At least 2 years in Content Production Management;
Proficiency in English;
Working with high-volume, multi-platform, complex tasks;
Working in a corporate and multi-cultural setting;
Good Knowledge of eCommerce and eRetailers environment;
Project management skills;
Strong relationship management skills dealing with Customer and managing vendors;
Workflow Management (Knowlege on ESKO solution is a plus)
Experience in using Project Management, Tracking Tools (Cost, Time, Budget)

Oferece-se:

Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training;
Location: Linda-a-Velha

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