Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Service Level Agreements as agreed and signed with the IBP. Support Total Service Quality levels to the Stakeholders, adhering to standardisation.
To execute accurately and timely daily activities and functions in:
Setup and maintenance of all data impacting O2C Processes which is not defined as Company Master Data;
Perform periodic activity relevant review´s with Senior Executive/Stream Supervisor Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
Degree in Accounting, Finance, Economics or similar;
Prior working in SSC environment an advantage;
Highly developed verbal and written communication skills in English and Portuguese;
Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
Able to propose and implement improvements in procedures in the O2C Process;
Strong problem solving and analytical skills;
Strong customer focused attitude with a commitment to quality and customer service.
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training;
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