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 Senior Credit Controller- English Speaker (M/F)

Empresa: Eurofirms - Lisboa C
Tipo: Tempo Inteiro
Data: 15-11-2017
Zona mais emprego Lisboa
Categoria mais emprego Contabilidade / Finanças
Referencia # 4412274

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Main Purpose of the role:
Managing the Credit Control process for the Benelux
Responsible for training and coaching of the Credit Control team


• data entry and quality checking of cash receipts (including support to data cleansing and mass change processing projects)
• maintain the relevant data updated
• Liaising with internal and external parties
• Manage and run the direct debt process
• Distribute monthly statements and correspondence of overdue accounts
• Reconcile bank transactions with Finance Department
• Apply different procedures depending on the brokerage scheme, product or exceptions, such as:
o Recovery by mail, email, phone;
o Negotiation of payment terms;
o Notice insured;
o Management of notice impact;
o Constitution of the debt issue for the collection company subcontractor or judicial officers;
o Dealing with customers complaints and complex system issues
• Collect premiums and cover a portfolio of brokers and partners (banks, mutual funds)
• Ensure each charge of recovery is to lower outstanding portfolio
• Analysis of Ageing report and own portfolio
• Impute regulations in the computer system: treatment of unpaid, in charge of each step of the procedure and clearance of outstanding financial movements..
• Find proactive approaches to ensure regulatory, tax, corporate and compliance requirements are met when applicable
• Maintain and update Process documentation and tasks Log
• Training and coaching of the Credit Controllers in the Benelux team


• Baccalaureate qualification
• Good mathematical and analytical skills, analyse numerical information to make the right conclusions and decisions, assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed
• Proficient in written and spoken English
• Strong and confident telephone manor
• Good interpersonal skills
• Curious, willing to learn and showing a challenging conventions spirit
• Excellent accuracy and attention to detail, quality to produce high quality output even when dealing with high volume and under time pressure.
• Ability to organise and prioritise and plan workload to meet deadlines.
• Demonstrated personal integrity
• Personable, able to develop rapport easily and build relationships across and outside the firm.
• Good Customer Focus
• Results driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response are critical to success.
• Experience in commercial negotiations is advisable, being patient and respectful to our clients and then professionally firm and determined to recover debts


• Experience of office environment, ideally in a multinational and multi lingual environment.
• Experience in credit control
• Experience in customer service and negotiation skills
• Good computer skills including Microsoft Outlook and Excel skills.
• Finance knowledge on the customer side is a plus.
• Ability to understand the operations model for the business area and company vision.
• Ability to challenge conventions to increase efficiency and quality of operational support.
• Ability to take ownership of operational problems and apply logical thinking to resolve them.
• Ability to think broadly around issues and see the bigger picture.
• Ability to make timely decisions that impact service delivery.
• Ability to focus on making an impact in the area displayed by an eagerness to make a difference, even under pressure.
• Ability to work with colleagues to deliver quality and service improvements.

If you are interested, please send your CV to ---@--- with reference credit_english



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