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 Service Delivery – Lisboa (m/f)

Empresa: Noesis Portugal S.A.
Tipo: Tempo Inteiro
Data: 25-11-2017
Zona mais emprego Lisboa
Categoria mais emprego Informática ( Programação )
Referencia # 4326861

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Founded in 1995, NOESIS is a Portuguese IT consultancy company specialized in providing services and solutions aimed at supporting its clients to increase competitiveness, facilitate management, reduce costs and optimize processes. As a result of the company's strategic focus, NOESIS is the leader in the Portuguese Quality Management market for independent provision of software testing services, according to a IDC study.

Currently, NOESIS has over 500 employees different locations: Lisbon, Oporto, Coimbra, Brussels, São Paulo, Dublin and Rotterdam ensuring adequate responses to Client's challenges in Portugal and other international markets.

In 2016, it had a turnover 28.7 million Euros and its offer is structured in the following Business Units - Quality Management; Business Intelligence; Infrastructure Solutions; Agile Solutions; Enterprise Solutions; Enterprise Resource Planning and Professional Services. These services are developed in the sectors in which the company operates, such as Telecommunications, Financial Sector, Retail, Public Administration, Health, Services and Industry.

In order to respond to the challenges of an increasingly demanding and competitive economy, NOESIS is committed to continuously improving its team and hiring the best talent for its projects. The dedication of the teams, coupled with the audacity that makes us look for the best solutions for our Customers, is the foundation that allows us to affirm NOESIS as a reference in the Information Technology sector.

NOESIS is currently seeking applications with the following profile:
The role of this team consists into taking part in:
• 1st level support to the operational users of the Applications (with focus on web based environments).
• Understand the application landscape, develop expertise of the application/s and understand various interfaces involved
• Work along side project teams in order to deal with 2nd and 3rd level requests
• Manage incidents according to Service Delivery / ITIL Standards, and in coordination with other teams, including production/infrastructure teams.
• Assist the Technical migrations (servers, framework)
• Setup of automatic flow (CFT, FTP)
• Be able to suggest improvements to the Support Activity

Required skills
• At least 1/2 Years of professional experience in Production Support
• Proficiency in at least 1 Database (Oracle, SQL Server, Sybase)
• Good understanding of Object-oriented programming concepts
• Good Level of English language
• Good understanding of the ITIL norm and practices (nice-to-have)
• Familiar with UNIX servers and command language (nice-to-have)
• Good relational qualities – good communication
• Autonomous
• Team working abilities
• Rigorous

NOESIS promotes the evolution and professional development of its employees. We also provide an attractive salary package in accordance with the levels of experience and profile presented.

If you meet these conditions and are interested in joining a young and innovative company, please send us a copy of your CV, in the Europass format to ---@--- , including the job reference mentioned above 002_PM_10_17_01. Please check www.noesis.pt to see all of the opportunities we currently have open or feel free to send us a spontaneous application.   


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