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Operations Manager - Contact Center
Our client is a multinational company which operates in several business sectors, including Contact Center, Customer Services and Sales. Following its growth strategy, intends to strengthen its international team in Lisbon, by hiring a Operations Manager with native level of the French language.
Job Description:
- Monitoring turnover, absenteeism and supervisory rates on its activities and steering action plans required; - Daily Management of the Customer Service Team;
- Ensure that the operational KPI’s and methodologies of the company are achieved;
- Analyze and develop action plans;
- Contribute to the reception of the client and/or prospects during site visits;
- Motivation of the team in order to achieve the goals set;
- Monitor, evaluate and ensure control of the team;
- Reporting.
Candidate’s Profile:
- Native level of French (mandatory) / English level C1 (mandatory);
- Degree level or university attendance;
- Minimum of 2 year of experience as an Operations Manager in a Contact Center or Help Desk environment (preferred);
- Willingness to work in shifts and rotating days off;
- Goal orientated;
- Good communication skills and customer orientation;
- Analytical Capacity;
- Ability for Leadership, coordination and quality of teams.
Offer:
- Working hours: monday to friday (9 pm -18 pm);
- Opportunity of professional career;
- Base salary + productivity bonus;
- Integration into solid and growing company.
Observations:
Workplace: Lisbon.
Responder para:
Elevus Lisboa - CM & MKT
Os candidatos interessados deverão encaminhar o currículo para o e-mail:
, colocando no Assunto/Subject do e-mail, a referência "Operations Manager"
Av. Columbano Bordalo Pinheiro, 108 - 2º, 1070-067 Lisboa
Tel: 21 781 24 50 | Fax: 21 781 24 59
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