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 Inbound Customer Care Advisor (m/f) - 10h00/19h00

Empresa: FixeAds, Serviços de Internet, S.A.
Tipo: Tempo Inteiro
Data: 22-1-2017
Zona mais emprego Lisboa
Categoria mais emprego Call Center / Help Desk
Referencia # 3578143

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In Portugal, OLX is the third Portuguese website with the most visits, every day!

OLX Lisbon office (FixeAds) was awarded Great Place to Work 2015 and Masters do Capital Humano 2015 - Best Policies in Social Responsibility and Work Satisfaction/Well-Being.

Due to our international growth, we are looking for an Inbound Customer Care Advisor to join Customer Care Department (Lisbon based). The main goal of the Customer Care department is to create a safe and trustworthy online trading environment to the user of OLX.

The main responsabilities of Inbound Customer Care Team is help desk, receiving calls from all our websites users (we don’t make calls, we answer them - it is not sales) therefore offering an excellent support and quickly presenting the right solutions to their demands.

...at OLX

At OLX we have a clear ambition – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that drive to contribute to our purpose, then we’d love to empower you to be successful. Want to know more?

Why OLX?

The OLX Group is a network of leading classifieds platforms in 40 markets, including brands like OLX, Avito, letgo, dubizzle, among others.

The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.7 billion monthly visits, 35 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.

Our 3000+ committed employees are making a difference from our 25 offices across the globe.

What will you need to be successful in this role?

User of online shopping websites, web browsing, car and real estate sales/market (MANDATORY)
Previous experience in contacting clients by phone will be valued
It will be valued previous similar experience in market competitors
University Degree is a plus
Maximum of 10 years of professional experience
Being customer friendly is essential
Excellent communication skills (spoken and written)
Excellent knowledge of the Portuguese language (spoken and written)
Feel responsible for site/tool improvements for our customers
Love the internet and willing to develop your online skills and experience
Good team player, however also be able to work independently
Offer & Contact

We offer a fixed salary plus other benefits, like food supply, bonus system for good performance, and others.
The Inbound Customer Care Team works every day between 09h00 and 22h00, so you must have availability to work in day or night schedule, including weekends, public holidays (availability to work 10h00/19h00).
Opportunity to work in challenging and diverse business: E-commerce, Classifieds and Billing.
If you valued/identified yourself with autonomy, innovation and our corporate values send your application!

Be Fast!
Be Open!
Be Curious!
Build on each other!
Be Empowered!
Live it!

Inspired and interested in the job? Apply!- http://grnh.se/d583go1   

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