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 Italian E-Commerce Support (M/F) – Lisbon

Empresa: Sitel Portugal
Tipo: Tempo Inteiro
Data: 30-11-2016
Zona mais emprego Lisboa
Categoria mais emprego Call Center / Help Desk
Referencia # 3496717

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SITEL is a Multinational Contact Center Outsourcing Provider Company, in Portugal for 30 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Center projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Top 5 Reasons to Join Us:
1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.

Our Client:
Our client is a multinational company with one centric website for buying online. Our employee will be the main interface between the company and the third party retail partner.
Our employees will be responsible for providing timely and accurate operational support to Merchants selling on the platform and are expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment.
Based in Lisbon, we are now recruiting Customer Service Representatives to perform Inbound Support by phone and email.

• A minimum of High School diploma or related work experience
Experience Target:
• Call Center - Customer Care experience

• Italian Native Speaker - Italiano (mandatory)
• Strong English skills both spoken and written
• Excellent Communication skills
• Commercial attitude
• Focuses sales efforts
• Capable to switch between formal or informal communication depending on situation
• Highly empathetic and friendly

Other Information:
• Full-time 8h/day;
• Availability Monday to Sunday, rotating shifts
• Workplace: Parque das Nações, Lisbon, Portugal
• Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus + Private health insurance
• Training fully paid by SITEL and included in the work contract
• Career opportunities and good work environment
• Private health insurance to all employees, after 6 months of work
• We can help you finding accommodation in Lisbon

To apply, please send your CV in English to ---@--- with the reference: AZ/IT/NE   


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