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 Customer Services Account Manager - German (M/F)

Empresa: Bravemind
Tipo: Tempo Inteiro
Data: 19-10-2016
Zona mais emprego Lisboa
Categoria mais emprego Hotelaria / Turismo
Referencia # 3410087

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Location: Lisbon
Position: Customer Services Account Manager


- Interact with clients concerning flight reservations, daily flight management and general enquiries, being the first point of contact between customers and the company, to provide customers with an uncompromisingly efficient, prompt, consultative and personalized interface, in order to deliver a unique experience and to continuously increase their satisfaction.


- Manage the first point of contact between clients and the company, answering clients questions trough different channels, to assist customers in their specific enquiries, new flight reservation requests and changes on the existing reservations, in the most prompt, consultative, personalized and efficient way, in order to guarantee that customer needs are anticipated, met and exceeded and creative solutions are provided to fulfil their travel needs;
- Provide information to clients regarding airports, restrictions, aircraft performance, documents required for travel and other details in order to deliver an uncompromisingly and efficient level of service;
- Load the flight details of new reservations and changes accurately and promptly into the reservations system (IJET) in order to guarantee that all relevant departments have the correct and necessary data to fulfil the clients requests, providing a high quality customer service;
- Guarantee the flight’s feasibility, by checking information in the reservation system, in order to promptly send the flight confirmation to clients, delivering a high standard of service;
- Ensure that all data regarding the passengers on the company flights is up to date and accurate to prevent issues for the clients that might impact the company business;
- Anticipate, in conjunction with the relevant department(s) (Sales, Scheduling, Catering and Ground Transport etc.), potential areas of client discontent or conflict and ensure that appropriate decisions are executed to minimize adverse consequences to the clients;
- Communicate with clients whenever there is a chance that an operational issue may affect their fight or flight related arrangements;
- Interact with clients in non-standard, conflict or complaints situations, solving issues by actively addressing the specific issues to prevent re-occurrence and build upon client satisfaction;
- Manage the travel needs of clients allocated to Key Account Managers whenever necessary, acting as a back-up to the Customer Services Key Account Managers.


- University degree preferred with an emphasis in aviation or tourism;
- Experience in customer-facing or call center environments;
- Fluency in written and spoken English as well as German (mandatory).

If interested, please send your updated English CV for:

Every valid application will be contacted in 15 days.
The others will be registered in our database for future opportunities.

All applications will be treated confidentially under the Data Protection Act .
We will consider only candidates who meet the required profile. All other will be in our database for future requests.



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