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 Spanish Customer Service Representative for Canon (m/f)

Empresa: Teleperformance Portugal
Tipo: Tempo Inteiro
Data: 19-10-2016
Zona mais emprego Lisboa
Categoria mais emprego Call Center / Help Desk
Referencia # 3409992

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Teleperformance Portugal - Canon (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of6.000 employees we are providing services to around 56 countries in 28 different languages.

In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

Join us! Be part of a multicultural environment.

Your Role

Together with your colleagues, you will build a competent and friendly customer service representative team, with the main goal to help customers through personalized service (inbound and outbound calls, or back office assignment).

Our Client

Canon is one of the market leaders in its field. With an impressive 70+ year history, this brand is considered to be THE inexhaustible source of innovative ideas, offering a guarantee for providing the highest quality.
Canon offers customers worldwide innovative products and services around imaging technologies. Now you have the chance to become a part of this success.

Responsibility

• You will be the first point of contact for our clients´ customers;
• You will handle customer contact by phone and email - mostly inquiries on the subjects: orders, returns and exchanges;
• Sell, or upsell, when opportunity is given;
• You will offer help with questions regarding the products or the purchase of cameras, camcorders and printers;
• You will offer basic "Troubleshooting" and escalate complex cases to higher support levels.

Your Profile

• Native level of written and verbal communication skills in Spanish and good understanding of English (B2 Level);
• Good computer and internet skills;
• Fast learning ability;
• Excellent communication skills, interpersonal skills and team spirit;
• Goal-oriented work;
• Flexibility and resilience;
• Availability for the project from Monday to Friday, 06h00 to 20h00 and Weekends, 08h00 to 18h00 on a rotationalschedule;
• Experience in telephone customer service / call center (preferred).

Our Offer

• An international career start in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Intensive training and familiarization phase;
• Long-term development opportunities;
• Fixed-term, renewable employment contract;
• Private health insurance after 6 months of employment;
• Accommodation possibility in a room at a Teleperformance owned apartment*;
• Refund of your initial flight after 9 months of employment*;
• Free annual return flight to your homeland after 12 months of employment*;
• Free Portuguese Language courses, water sports, soft trekking and much more for all who are interested.
*for candidates who relocate to Lisbon.

https://jobs.teleperformance.pt/en-gb/Jobs/spanish-customer-service-representative-for-canon

https://www.youtube.com/watch?v=UKC78YhfcRA

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