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Job Title: Customer Service Associate – Portuguese and English
Location Linhó - Sintra, Portugal
Organization Name: FantasticWin.com
FantasticWin.com is a licensed online games operator with limited liability. It is represented and developed by FantasticWin Holdings, a company registered and regulated by the Maltese government. The brand offers 4 key product verticals: online sports betting, poker, and casino with one of the most relevant online gaming brands in the Portuguese Market.
Brief Description
The role:
Have you great customer service and selling skills? How about English and native Portuguese language skills? Because right now at FantasticWin.com in Customer Service we are looking for real team players to join the team as Customer Service Associates to provide email and chat support to our customers.
Our business is fun, and we have a friendly, fast paced working environment. We offer you a fair remuneration package, comprehensive training, flexible working times.
Detailed Description
As a Customer Service Associate your main responsibilities will involve:
• Taking care of customer inquiries, analysing individual problems and taking appropriate action to ensure that customer needs are met
• Perform outbound call, ensuring that the company activation strategy is completed
• Reviewing customer identification documents (KYC) and verifying customer accounts or bonus rollover requirements
• Reporting on system bugs and general problems experienced by the customers
• Providing reports on suspicious customer activities
• Supporting management accounts preparation and ensuring that financial records are accurately kept up to date.
Job Requirements
As a Customer Service Associate your skills and qualifications will ideally include:
Portuguese language proficiency
English language skills to business standard
The ability to perform well in a demanding environment
Telemarketing/selling skills
Strong logical reasoning skills with an analytical approach
Good Windows and Microsoft Office skills
Additional Details
What we will be looking for in you:
This varied role requires someone with exceptional customer service and interpersonal skills, who has a flexible approach to work, and understands the importance of providing a professional service to customers. With the confidence to make important decisions and the ability to interpret detailed information, you will have a knack for influencing people and finding solutions in a fast paced environment.
How To Apply
To send your application please send your CV and Cover letter in English to ---@---
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