Provide timely & satisfactory solutions to incidents as they arise including those escalated from first line support.
Maintain a stock of PCs ready to be rolled out to new starters & visitors or for upgrade purposes
Manage & maintain patching & cabling
Skills
High standard of written and spoken English & Portuguese
Experience in a fast moving IT department supporting at least 100 users in a Windows Active Directory / Exchange environment
MCP qualified
Excellent verbal and written communication skills in English with the ability to communicate technical solutions to a non-technical audience.
Ability to follow-up and ensure needs were met and exceeded
Available to be on call one weekend in every fifteen
Prepared to work weekends during major rollouts & incidents
Prepared to travel to other offices within Africa to provide cover or for major rollouts
Able to work independently and as part of local and worldwide teams under pressure
MCSA certified
ITIL certified
Avaya PBX Programming
Citrix experience
Customer service attitude
Reliable, approachable & flexible.
Confident, mature & professional outlook
Approachable with ability to train users.
Desire to study towards further qualifications
Must be able to work efficiently with minimal supervision
ALERTA
DE SEGURANÇA
Desconfie sempre de
qualquer proposta de trabalho recebida na qual seja pedido o seu nº
de Bilhete Identidade, Conta Bancária, NIB, IBAN ou outros Documentos Pessoais.Nenhuma empresa
séria e credível precisa destes dados, antes
de realizar uma entrevista
pessoal e de efectuar um contrato
de trabalho.
Nunca envie pela
internet este tipo de dados ou informações
pessoais!
